Warning about Hoax Emails (Phishing Scams)
Recently, we have become aware of incidents of hoax e-mails fraudulently using the Galaxy Digital name. We urge you to be aware of such schemes, as discussed below, and use caution not to access suspicious links purporting to be from Galaxy Digital.
These hoax emails use the Galaxy Digital name and contain links to a website purported to be a Galaxy Digital website. The emails suggest that Galaxy Digital will serve as an escrow provider in a cryptocurrency transaction. By clicking on a link in the email, you are taken to a website that appears to be a genuine Galaxy Digital website (but is not), and requested to enter data in an attempt to fraudulently obtain your personal information and/or cryptocurrency. Please note that Galaxy Digital does not provide any sort of escrow service.
A note about emails scams
Recently people have been falling victim to email scams (phishing) that attempt to fraudulently acquire personal information or property. These scams involve an email purporting to be from legitimate companies. The recipients of these emails are directed to access a spoofed website and enter their details, such as user ID and passwords used in financial transactions or to store cryptocurrency.
Galaxy Digital website’s address and e-mail source address (the sender, "From:") is [email protected] When you hover over a link in email application or a web browser, a small window should pop up to show you where the link really goes. If the real link doesn’t match the sender or does not match what you expect, assume it is fraudulent and do not click it.
If you think you've received a suspicious email or communication, but you haven't acted on it, please forward it to [email protected].
Warning about scams that claim to “Double your money”
Recently the accounts or likenesses of public figures, organizations, and financial institutions have been impersonated or compromised to solicit payments to cryptocurrency accounts. They sometimes claim funds sent to a wallet address will be doubled and returned to the sender. If you receive or encounter one of these solicitations, it’s critical to independently verify the authenticity of the source and claims before sending money or providing personal or confidential information. Neither Galaxy Digital nor Michael Novogratz make public solicitations to send cryptocurrency to any account. If you see such solicitations, this is an attempt to defraud you. Please report it to your local authorities and [email protected].
Whatsapp, Telegram, and decentralized chat systems
Chat systems are popular in the cryptocurrency industry, but proceed with caution. Separately and independently verifying who you’re communicating with is recommended.
Contacting Galaxy Digital
Contact information is provided at https://www.galaxydigital.io/contact/ and on some of our other website pages.
Additional resources on phishing and how to avoid it (list last updated Aug 25, 2020):